Yes, AutoStack will continue to evolve as the 80eight platform grows.

Planned future features include:

1) AutoStack using crypto balances (not just ZAR).

2) Multi-asset stacking in a single plan.

3) Smart scheduling, such as stacking on price dips.

4) AutoStack from a bank card.

5) Staking or yield on stacked assets.

6) Business AutoStack accounts.

We're committed to making AutoStack an even more powerful tool for long-term crypto accumulation, keep an eye on product updates for announcements.

If you experience any issues with your AutoStack plan, our support team is here to help.

You can reach us at:

1) Email: [email protected]

2) In-App Support: available directly from the app at any time.

Our team will investigate the issue promptly and ensure your AutoStack is running correctly so your accumulation plan stays on track.

If your AutoStack didn't execute as expected, here's what to check:

1) ZAR balance - make sure you have sufficient funds in your Trading Wallet to cover the scheduled buy amount.

2) Plan status - check if your AutoStack plan is active or has been paused due to consecutive failed executions.

3) Notifications - review any alerts you may have received about the failed execution.

If everything looks fine but the execution still didn't run, contact our support team at [email protected] and we'll investigate and resolve it as quickly as possible.

No. There are no gas fees for AutoStack executions.

Because AutoStack purchases happen within the 80eight Trading Wallet, an internal system - no blockchain gas fees apply. Standard trading fees (built into the margin) are the only cost associated with each execution.

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AutoStack trades execute at the same pricing as manual buys on the 80eight App.

The real advantage of AutoStack is strategic, by buying at regular intervals using Dollar-Cost Averaging (DCA), you naturally average out your purchase price over time. This approach reduces the impact of short-term price swings and removes the risk of buying a large amount at a market peak.

AutoStack uses the same fee structure as regular trades on the 80eight App.

Fees are built into a small margin on each buy, meaning the price you see at confirmation already includes the fee. There are no additional setup fees, subscription charges, or hidden costs for using AutoStack.

AutoStack is designed to run reliably on every scheduled execution. However, a purchase may not execute if:

1) Your ZAR balance is insufficient at the time of the scheduled buy.

2) A planned system maintenance window is active.

3) A compliance hold is placed on your account.

In all cases, you'll be notified promptly and the system will retry automatically where possible.

Not currently. For now, AutoStack debits exclusively from your ZAR balance.

The ability to use other crypto balances to fund AutoStack is planned as a future feature. As the platform evolves, we'll introduce more flexible funding options to give you greater choice in how you accumulate digital assets.

If your ZAR balance is insufficient at the time of a scheduled AutoStack execution, the purchase will fail and you'll receive a notification.

The system will automatically retry once within the next 24 hours. If the retry also fails due to low balance, your AutoStack plan will automatically pause after two consecutive failures.

To avoid this, make sure your ZAR wallet is topped up ahead of each scheduled execution. You can resume a paused plan at any time once your balance is sufficient.

AutoStack buys crypto directly into your Trading Wallet on the 80eight App.

All purchased assets are credited to your Trading Wallet balance immediately after each successful execution, where they're available to hold, trade, send, or use across the rest of the 80eight ecosystem.

Yes, you can view the full history of all your AutoStack executions in your transaction history.

Each entry shows the date, asset, amount purchased, and execution price - giving you a clear picture of how your portfolio has grown over time through your AutoStack plan.

You can access your transaction history from the main dashboard or through the AutoStack section of the app.

If an AutoStack execution fails, here's what happens:

1) You'll receive an immediate notification letting you know the execution was unsuccessful.

2) The system will automatically retry once within 24 hours.

3) If the retry also fails, your AutoStack plan will automatically pause after two consecutive failures.

4) You'll need to top up your ZAR balance and manually resume your plan.

All failed attempts are logged in your transaction history so you always have a clear record of what happened.

No. AutoStack checks your ZAR balance before each scheduled execution.

If your balance is insufficient at the time of the scheduled buy, the execution will be marked as failed and you'll receive a notification. The system will automatically retry once within 24 hours.

If two consecutive executions fail due to insufficient balance, your AutoStack plan will automatically pause. You'll need to top up your ZAR balance and manually resume the plan to continue.

AutoStack buys crypto at the real-time market rate at the moment of execution.

This means the price you receive is based on live market conditions at the time your execution runs. Because purchases happen at regular intervals over time, you naturally average out your entry price - reducing the impact of short-term market volatility.

AutoStack executes your buy orders at a fixed time each day - currently set at 08:00 SAST.

For daily plans, this means a purchase every morning. For weekly, bi-weekly, or monthly plans, the purchase runs at the same time on your selected day or date.

Execution times may occasionally shift slightly due to scheduled maintenance windows, but the system is designed to run on schedule every time.

No. Only you can view or modify your AutoStack plans.

All plan edits require PIN confirmation, ensuring that no changes can be made without your authorisation. Your AutoStack details are private, encrypted, and fully secure within your 80eight account.

Yes. Your full AutoStack transaction history is permanently retained even after you cancel a plan.

You'll always be able to view every past execution - including dates, amounts, assets, and prices - in your transaction history on the 80eight App. Cancelling a plan only stops future executions; it doesn't remove your historical records.

To permanently cancel your AutoStack:

1) Open the app and go to AutoStack.

2) Select the plan you want to cancel.

3) Tap "Cancel Plan" and confirm with your PIN.

Once cancelled, the plan cannot be reactivated. If you want to start AutoStack again in the future, you can create a new plan at any time. Your historical execution records will remain accessible in your transaction history.

To cancel your AutoStack plan:

1) Open the app and go to AutoStack.

2) Select the active or paused plan you want to cancel.

3) Tap "Cancel Plan."

4) Confirm the cancellation.

Please note that cancelled plans cannot be reactivated. If you'd like to start again, you'll need to create a new AutoStack plan. Your past execution history will remain visible in your transaction history even after cancellation.

To resume a paused AutoStack:

1) Open the app and go to AutoStack.

2) Select the paused plan.

3) Tap "Resume."

4) Confirm the action.

Once resumed, your AutoStack will continue executing on its original schedule from the next due execution date.

To pause your AutoStack:

1) Open the app and go to AutoStack.

2) Select the active plan you want to pause.

3) Tap "Pause."

4) Confirm the action.

While paused, no purchases will execute. Your plan settings are saved, and you can resume it at any time without needing to set it up again.

Yes, you can change the amount and frequency of an existing AutoStack plan at any time.

Simply go to AutoStack in the app, select the plan you want to update, and tap "Edit." Your changes will take effect from the next scheduled execution.

If you want to change the asset you're stacking, you'll need to cancel your existing plan and create a new one for the new asset.

To edit an existing AutoStack plan:

1) Open the app and go to AutoStack.

2) Select the active plan you want to edit.

3) Tap "Edit."

4) Update the amount or frequency as needed.

5) Confirm your changes with your PIN.

Your updated plan will take effect at the next scheduled execution. Note that changing the asset is treated as creating a new plan.

Yes, you can run multiple AutoStack plans simultaneously - one per asset.

AutoStack allows one active plan per crypto asset at a time. This means you can stack BTC, ETH, and SOL at the same time, but you cannot have two separate AutoStack plans for the same asset running concurrently.

To view your active AutoStack plans:

1) Open the app and go to the AutoStack section.

2) Your active plan(s) will be displayed along with the asset, amount, frequency, and next scheduled execution date.

3) Tap on any plan to view its full details or manage it from there.

You can also see your AutoStack execution history in your transaction history, where every past purchase is logged with the date, amount, and asset.

No. You need to complete KYC verification before you can use AutoStack.

As a regulated financial services provider, all users must verify their identity before accessing trading and automation features. This keeps your account secure and ensures full compliance with South African financial regulations.

Verification only takes a few minutes and gives you full access to AutoStack and all other features on the 80eight App.

Yes, you need a ZAR balance in your Trading Wallet to use AutoStack.

AutoStack debits exclusively from your ZAR balance. Make sure you have sufficient ZAR available before each scheduled execution. If your balance is too low at the time of a scheduled purchase, the execution will fail and AutoStack will auto-retry once within 24 hours.

There is no fixed maximum amount for AutoStack. You can set your recurring buy to any amount that fits your investment goals.

As a regulated financial services provider, 80eight is required to comply with AML (Anti-Money Laundering) and financial regulations. For larger recurring amounts, we may request proof of source of funds or additional verification to ensure compliance.

Yes, there is a minimum amount required to start an AutoStack plan.

The minimum is designed to ensure each automated purchase executes meaningfully and covers any applicable transaction costs. The exact minimum will be displayed in the app when you set up your plan.

Make sure your ZAR balance meets or exceeds the required amount before your scheduled execution to ensure your plan runs without interruption.

You can choose from four frequency options when setting up your AutoStack plan:

1) Daily - executes every day.

2) Weekly - executes once per week.

3) Every 2 Weeks (Bi-Weekly) - executes once every two weeks.

4) Monthly - executes once per month.

Choose the frequency that best fits your budget and investment style. You can always adjust this later if your needs change.

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AutoStack supports a selection of leading cryptocurrencies available on the 80eight Trading Wallet, including BTC, ETH, SOL, and more.

These assets were chosen to give you access to the most widely used and trusted digital currencies for long-term accumulation. As the 80eight platform grows, more assets will be added to AutoStack to give you even more choice.

Creating an AutoStack plan only requires three simple decisions:

1) Asset - which cryptocurrency you want to accumulate (e.g., BTC, ETH, SOL).

2) Frequency - how often you want to buy: Daily, Weekly, Every 2 Weeks, or Monthly.

3) Amount - how much ZAR you want to spend per execution.

That's it. Once you've confirmed these details, your plan is active and AutoStack handles the rest automatically.

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Setting up your first AutoStack is quick and straightforward.

1) Open the app and go to AutoStack.

2) Tap "Create AutoStack."

3) Choose the asset you want to accumulate.

4) Select your preferred frequency: Daily, Weekly, Every 2 Weeks, or Monthly.

5) Enter the amount of ZAR you want to invest per execution.

6) Review your plan summary and confirm.

Once activated, AutoStack will begin executing at your next scheduled interval. You'll receive a notification each time a purchase is made.

Yes. AutoStack is specifically designed to remove the emotional stress of market timing.

Instead of trying to guess when prices are "right" to buy, which causes anxiety and often leads to missed opportunities. AutoStack buys automatically at your set intervals. Over time, your purchase prices average out naturally, meaning you're less exposed to the impact of any single market move.

The result is a calmer, more disciplined approach to growing your crypto - without the constant need to watch prices

No. AutoStack does not guarantee profits.

Like all investments in crypto assets, the value of your holdings can go up or down depending on market conditions. AutoStack helps reduce the risk of poor market timing through Dollar-Cost Averaging (DCA), but it does not eliminate investment risk.

Please only invest amounts that you are comfortable holding, and manage your portfolio in line with your own financial goals and risk tolerance.

AutoStack is designed for long-term investors who want to build their crypto holdings consistently without the stress of monitoring markets.

The key reasons people use it for long-term investing are:

1) Consistency - regular automated purchases build a position steadily over months and years.

2) Price averaging - buying at intervals reduces the risk of entering at a market peak.

3) Discipline - removes the temptation to time the market or make impulsive decisions.

4) Simplicity - once set up, your investment strategy runs automatically in the background.

Over time, small consistent purchases can grow into a meaningful portfolio - without requiring active management.

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Yes. AutoStack is built on the Dollar-Cost Averaging (DCA) strategy.

DCA works by investing a fixed amount at regular intervals - regardless of the current market price. Over time, this means you buy more of an asset when prices are low and less when prices are high, naturally averaging your purchase price and reducing the impact of market volatility.

AutoStack makes this strategy effortless by automating the entire process for you.

AutoStack removes the guesswork and effort that comes with buying crypto manually.

Instead of trying to time the market, which even experienced investors find difficult, AutoStack automatically buys at your chosen intervals, averaging out your purchase price over time. This is known as Dollar-Cost Averaging (DCA) and is a proven long-term strategy.

With AutoStack, you also eliminate emotional decisions, missed opportunities, and the effort of logging in to buy every time. Your portfolio grows consistently in the background, without any additional effort on your part.

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No, AutoStack is designed for everyone, especially those who are new to crypto.

You don't need trading experience or market knowledge to use it. The setup takes just a few minutes: choose your asset, amount, and frequency, then confirm. AutoStack does everything else automatically.

It's built to make crypto accumulation accessible and stress-free, regardless of your level of experience.

AutoStack gives you a smarter, more consistent way to grow your crypto, without the stress of watching markets.

Key benefits include:

1) Fully automated - set it up once and let it run without any manual action.

2) Dollar-Cost Averaging (DCA) - by buying at regular intervals, you naturally average out your entry price over time.

3) Removes emotional investing - no more second-guessing when to buy or worrying about market dips.

4) Flexible and in your control - pause, edit, or cancel your plan anytime.

5) Transparent - every execution is logged and visible in your transaction history.

AutoStack turns crypto investing into a simple financial habit.

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AutoStack is designed for anyone who wants to grow their crypto holdings consistently, without needing to be an active trader or time the market.

It's ideal for:

1) Long-term investors who want to build a crypto position steadily over time.

2) Beginners who want a simple, low-effort way to get started with digital assets.

3) Anyone who wants to remove emotional decision-making from their investing routine.

Whether you're stacking a little or a lot, AutoStack is built to make crypto accumulation easy, disciplined, and automatic.

AutoStack works by executing automatic crypto purchases on a schedule you control.

Here's how it works:

1) You create a plan by choosing the asset you want to accumulate, the amount, and how often you'd like to buy (daily, weekly, bi-weekly, or monthly).

2) At each scheduled interval, AutoStack checks your ZAR balance and executes a buy at the real-time market rate.

3) Your purchased crypto is added directly to your Trading Wallet.

4) You receive a notification confirming each successful execution.

You can pause, edit, or cancel your plan at any time. If a purchase fails due to insufficient balance, AutoStack will automatically retry once within 24 hours before pausing the plan.

AutoStack is 80eight's automated crypto accumulation feature that lets you set a recurring buy schedule so your crypto grows over time, without needing to monitor markets or take manual action.

You simply choose an asset, set your amount and frequency, and AutoStack handles the rest. Every scheduled buy executes automatically at the real-time market rate, growing your portfolio consistently and effortlessly.

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We're always exploring new features and integrations to make payments even faster and more convenient.

While NFC and contactless payments aren't available yet, they're part of what we're actively considering as 88Pay continues to evolve. Our goal is to keep improving the experience so you can pay anywhere, anytime, with just a tap.

88Pay is available to anyone who's verified on the 80eight App.

Once you've completed your identity verification, you can send and receive ZAR or crypto via PayID, email address, or phone number.

Yes, businesses can accept payments using 88Pay, as long as they're registered and verified on the 80eight App.

Once onboarded, businesses can receive instant ZAR or crypto payments from customers, partners, or suppliers using a PayID, email address, or phone number.

There are no fees or settlement delays - making it a fast, cost-effective way for businesses to get paid directly through the 80eight network.

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Yes, businesses can fully use 88Pay for transactions.

It's designed to help businesses send and receive payments instantly, whether paying suppliers or partners, without the delays or fees that come with banks.

With 88Pay, businesses can move ZAR or crypto using a simple PayID, email address, or phone number, making it effortless to manage payments, streamline cash flow, and operate with ease.

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If you suspect any unauthorised activity on your 88Pay account, act immediately to protect your funds:

1) Freeze your account by contacting [email protected] or using the in-app support option.

2) Change your password and update your 2FA settings right away.

3) Our compliance team will investigate the activity, verify your identity, and help secure your account.

Because 88Pay operates under strict security and compliance standards, every case is handled with urgency to ensure your account remains fully protected.

No, no one else can access your 88Pay transactions.

All your payment activity is private and fully encrypted, visible only to you within your 80eight account. 80eight never shares transaction details with third parties, and every transfer is protected by PIN verification, 2FA, and secure account encryption to ensure only you can view or authorise payments.

88Pay is built with the same bank-grade security and blockchain protection that powers the 80eight App.

Every transaction is secured through MPC (Multi-Party Computation) technology, meaning no single system ever holds full access to your funds. On top of that, 88Pay includes:

1) Two-Factor Authentication (2FA) for outgoing payments.

2) Encrypted data protection for all user information.

3) Anti-phishing verification to prevent impersonation or fraud.

4) Regulatory compliance under South African financial laws.

In short, 88Pay combines instant payments with institutional-level security - ensuring your money moves safely every time.

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No, once an 88Pay payment is sent, it cannot be cancelled or reversed.

All 88Pay transactions are instant and final, ensuring that funds move securely and immediately between users. Please always double-check the recipient's PayID, email, or phone number before confirming your payment. If you believe you have made a mistake, please contact support immediately.

If an 88Pay payment fails, it's usually due to a temporary network issue or an invalid recipient detail. This is very rare, and the app will notify you immediately if the transaction doesn't go through.

If the issue persists, please contact our support team at [email protected] so we can investigate and resolve it quickly.

88Pay payments reflect instantly.

As soon as you confirm a transaction, the funds appear in the recipient's wallet within seconds - whether you're sending ZAR or crypto. There are no waiting periods, clearing times, or banking delays, making 88Pay one of the fastest ways to move money on the 80eight App.

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No, there are no hidden charges when you use 88Pay.

You'll see exactly what you're sending before you confirm the transaction, and the full amount is received by the other party. The only possible cost is if you use a crypto asset that incurs a network fee (gas fee), and that's clearly shown in the fee breakdown.

Yes, 88Pay is free to use for sending and receiving ZAR or crypto between users on the 80eight App.

You won't pay any platform fees, the recipient gets the full amount you send.

Only standard blockchain or network costs may apply if you're sending crypto to an external exchange and the asset's network imposes a fee.

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There are no set limits for sending funds via 88Pay between verified 80eight users.

As a regulated financial services provider, 80eight may request additional documentation for large transactions to comply with AML (Anti-Money Laundering) requirements. This is to ensure the security and compliance of all users on the platform.

Yes, you can use 88Pay to send crypto payments instantly and securely.

Just like ZAR payments, crypto payments are free, fast, and simple. You only need the recipient's PayID, email address, or phone number linked to their 80eight account.

Once confirmed, the crypto is delivered to their wallet within seconds - with no extra steps or fees inside the 80eight network.

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Right now, 88Pay supports only South African Rands (ZAR) for fiat transactions.

We're focused on delivering fast, seamless ZAR payments first, with plans to expand to more global currencies as the platform grows.

No, 88Pay supports both South African Rands (ZAR) and crypto assets.

You can choose which to send when making a payment, whether it's local currency or digital assets, and the transfer will still be instant and free between verified 80eight users.

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If you send money to the wrong PayID, email, or phone number, you'll need to contact our support team immediately at [email protected].

Because 88Pay transactions are instant, funds can't be reversed until our team takes the necessary steps to verify the identities and intentions of both parties involved. Once verified, we'll take the necessary steps to recover or reverse the transaction wherever possible.

Acting quickly gives us the best chance of retrieving your funds safely.

To find your PayID:

1) Open the app and go to your Trading Wallet.

2) Tap "Pay" or "80eight Pay."

3) Switch to the "Receive" tab.

4) You'll see your QR code on the screen - anyone can scan it to pay you directly from their 80eight App.

5) Just below the QR code, you'll find your PayID, which you can copy or share for instant payments.

Your PayID is always linked to your verified account, making it easy for others to send you ZAR or crypto instantly and securely.

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A PayID is your unique 80eight payment identifier that makes sending and receiving money simple and instant.

Instead of using long wallet addresses or bank account numbers, your PayID links directly to your 80eight account. Other users can send you ZAR or crypto instantly by entering your PayID in 88Pay - no extra steps or details needed.

It's a faster, safer way to get paid, ensuring transactions are always directed to your verified account within the 80eight network.

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88Pay payments can be sent to any verified 80eight user regardless of their location. As long as the recipient has a verified 80eight account, you can send them ZAR or crypto instantly using their PayID, email, or phone number.

For international cross-border fiat transfers outside the 80eight network, please refer to our 88Pay cross-border payment features or contact [email protected] for more information.

Yes, you can use 88Pay for in-store payments.

If the merchant has an 80eight account, simply scan their 88Pay QR code using your app, enter the amount due, and confirm the payment.

The transaction reflects instantly, with no fees or delays - making it a fast, secure, and cashless way to pay in person.

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Yes, you can send money to someone who doesn't have the 80eight App.

When you send an 88Pay payment to their cell phone number, they'll receive a text message with a link to sign up and claim their funds. Once they complete the quick sign-up process, the money will automatically credit their wallet.

Recipients have 48 hours to claim the payment before it expires - making it an easy way to introduce anyone to 80eight while sending them funds instantly.

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To make a payment using 88Pay:

1) Open the app and go to your Trading Wallet.

2) Tap on "80eight Pay" or "Pay."

3) Choose who you'd like to send money to - either from your address book or as a one-time payment.

4) Enter the recipient's PayID, email address, or phone number.

5) Select the asset you want to send (ZAR or crypto).

6) Enter the amount you wish to send.

7) Review the confirmation screen to check all details.

8) Tap Confirm to complete the payment.

Your wallet updates instantly, and the recipient receives the funds immediately - free and secure through the 88Pay network.

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Yes, you need to verify your identity (KYC) before using 88Pay.

Because 80eight operates as a regulated financial services provider, all users must complete identity verification before accessing payment features. This ensures every transaction on 88Pay is secure, compliant, and protected against fraud or misuse.

Once verified, you can instantly send and receive ZAR or crypto across the 80eight network - safely and without fees.

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Using 88Pay instead of bank transfers gives you faster, cheaper, and simpler payments.

Here's how you benefit:

1) No waiting for business hours or clearing times — your money moves in seconds.

2) Send and receive ZAR or crypto completely free, saving on bank and transfer charges.

3) No account numbers needed - use a PayID, email address, or phone number to send funds securely.

4) Move money effortlessly between anyone who uses the 80eight App.

5) The payment network is always on - works 24/7, so you can pay or get paid anytime.

In short, 88Pay gives you bank-level security with modern payment speed and simplicity, all without the costs.

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88Pay is completely different from traditional payment methods because it removes the delays, fees, and complexity that come with banks and intermediaries.

With traditional payments, transfers often take days to clear, cost extra in fees, and require account details or reference numbers.

With 88Pay, payments happen instantly, are completely free, and only require a PayID, email address, or phone number of another 80eight user.

It gives you the freedom to send ZAR or crypto instantly, anytime.

88Pay was built for individuals and businesses who want to move money easily, instantly, and without the high costs of traditional transfers.

For individuals, it's a simple way to send ZAR or crypto to friends, family, or anyone else on 80eight - instantly and for free.

For businesses, it streamlines payments to suppliers and partners, cutting out transaction fees and banking delays.

In short, 88Pay was designed for anyone who values speed, simplicity, and savings when sending or receiving money.

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88Pay is 80eight's instant, fee-free payment network that lets you send and receive ZAR or crypto with anyone else using the 80eight App.

You don't need wallet addresses or bank details - just the recipient's 80eight PayID, email address, or phone number linked to their 80eight account.

Transactions happen instantly and securely, with no fees or delays, giving you a simple and seamless way to move money across the 80eight network.

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Yes, 80eight can temporarily freeze your Trading Wallet if suspicious or potentially fraudulent activity is detected.

As a regulated financial services provider, we're required under KYC, AML, and compliance laws to act when any irregular transactions or security risks are identified. This helps protect both your account and the wider 80eight network from fraud, money laundering, or unauthorised access.

If a freeze occurs, our compliance team will reach out to you directly to verify details and resolve the issue as quickly as possible, ensuring your funds remain secure throughout the process.

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To enable Two-Factor Authentication (2FA) for your Trading Wallet:

1) Download the Google Authenticator app on your phone.

2) In the 80eight App (mobile or web), go to Settings.

3) Tap "2FA" and select "Enable."

4) A unique 2FA key and QR code will appear on your screen.

5) In the Google Authenticator app, either scan the QR code or copy and paste the key to add your 80eight account.

6) Once the code is added, enter the 6-digit code generated by the authenticator into the 80eight App to activate 2FA.

After activation, you'll need to verify all outgoing transactions (such as crypto sends and ZAR withdrawals) using your 2FA code. This ensures that only you can authorise movements of funds from your account.

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The Trading Wallet is protected by multiple layers of advanced security to keep your funds and account safe.

Key measures include:

1) MPC (Multi-Party Computation) technology that safeguards assets by distributing private key access across multiple secure systems.

2) Personalised PINs and Biometrics for account access control.

3) Two-Factor Authentication (2FA) to verify your identity during logins and transactions.

4) Anti-phishing codes that confirm official 80eight communication and protect you from impersonation attempts.

5) Travel Rule compliance for verified recipient information when sending crypto.

These combined protections ensure that every trade, transfer, and login happens in a secure, regulated, and tamper-proof environment.

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Yes, you can see a full breakdown of fees before completing any transaction in the 80eight App.

On the confirmation screen, all transaction details are displayed clearly before you click confirm.

This breakdown appears before every type of transaction, whether you're buying, selling, sending crypto, using 88Pay, or AutoStack. You always know exactly what you're paying and where your money is going before you confirm.

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Trading fees on the 80eight App are built into a small margin on each buy or sell order.

This means the price you see when confirming a trade already includes the fee. There are no hidden charges or surprise deductions. The margin is automatically applied based on real-time market rates to keep pricing fair, simple, and fully transparent.

You'll always know exactly what you're paying before completing any trade.

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There are no withdrawal fees charged by 80eight when sending crypto from your Trading Wallet.

You'll only pay the standard blockchain network (gas) fees. These fees vary depending on the asset and how busy the blockchain is at the time of your transaction.

This ensures your transfers remain as affordable and transparent as possible.

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There are no fees for depositing crypto into your Trading Wallet.

You can receive crypto into your 80eight account freely. The platform doesn't charge any deposit fees. However, blockchain network (gas) fees may apply to that transaction depending on the asset and network you're transferring from.

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If you transfer crypto to the wrong wallet address, the transaction cannot be reversed or recovered.

Blockchain transactions are permanent and immutable, meaning once they're confirmed, they can't be changed or cancelled. Because of this, it's important to always double-check the recipient's wallet address before confirming any send or withdrawal.

80eight can't retrieve funds sent to an incorrect or unsupported address, but if your transaction is pending or you're unsure, you can contact support at [email protected] for assistance and guidance.

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The time it takes to send or receive crypto in your Trading Wallet depends on the blockchain network being used and how busy it is at the time of the transaction.

Most transfers complete within a few minutes, but during periods of high network activity, confirmations can take a bit longer.

80eight processes every transaction immediately on our side, so once the blockchain confirms it, your wallet updates automatically with the final balance.

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To send crypto from your Trading Wallet to an external wallet address:

1) Open the app and go to your Trading Wallet.

2) Tap "Send."

3) Select the asset you want to transfer.

4) Choose "One-Time Send."

5) Enter the recipient's wallet address and confirm the asset details as required under Travel Rule compliance.

6) Review your transaction and confirm it.

Your crypto will then be securely sent to the external wallet, and your 80eight balance will update instantly once the transaction is processed on the blockchain.

To deposit crypto into your Trading Wallet:

1) Open the app and go to your Trading Wallet.

2) Tap "Receive."

3) Select the asset you want to deposit.

4) Copy your wallet address for that asset.

5) Go to your other exchange or wallet, paste that address, and complete the transfer.

Once the transaction is confirmed on the blockchain, your crypto will appear in your Trading Wallet - ready for trading, payments, or AutoStack.

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To receive crypto in your Trading Wallet:

1) Open the app and go to your Trading Wallet.

2) Tap "Receive."

3) Select the asset you want to receive.

4) You'll see a QR code and a wallet address for that asset.

5) You can either scan the QR code directly in the 80eight App or copy the wallet address and share it with the sender.

Once the transaction is confirmed on the blockchain, your crypto will appear in your Trading Wallet balance - ready to use or trade.

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To send crypto from your Trading Wallet to someone on another crypto platform:

1) Open the app and go to your Trading Wallet.

2) Tap "Send."

3) Choose the recipient from your saved address book, or select "One-Time Send."

4) Select the asset you want to send and enter the wallet address of the recipient.

5) Confirm the recipient details as required under Travel Rule compliance.

6) Review and confirm your transaction.

Once confirmed, your crypto is sent securely to the recipient, and your wallet updates instantly to reflect the new balance. You can send to most exchanges and wallets worldwide with full transparency and security.

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To sell crypto in your Trading Wallet:

1) Open the app and go to your Trading Wallet.

2) Tap "Sell."

3) Choose the asset you want to sell.

4) Select what you want to sell it for (for example, ZAR or another crypto).

5) Enter the amount you want to sell.

6) Review the details and confirm your transaction.

Once confirmed, your wallet updates instantly to reflect your new balance, and your funds are available to use, trade, or withdraw.

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Yes, you can set both limit and market orders in the 80eight Trading Wallet.

1) With market orders, your trade executes instantly at the current market price.

2) With limit orders, you can set a target price - your buy or sell order will automatically execute once the asset reaches that price.

This gives you full control over your trading strategy, letting you act on opportunities without needing to monitor the market constantly.

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Yes, 80eight provides real-time market rates for both buying and selling crypto.

There are no fixed limits on how much crypto you can buy in the 80eight App.

However, as a regulated financial services provider, we're required to stay compliant with AML (Anti-Money Laundering) and related financial regulations. This means that for larger transactions, we may request proof of source of funds or other documentation to ensure compliance and user safety.

In short, you're free to buy as much as you like, as long as it aligns with the standard financial verification requirements that keep the platform secure and compliant.

Right now, you can buy crypto using your ZAR balance or your existing crypto balances within the app.

This keeps transactions fast, simple, and secure while ensuring full compliance during our MVP phase.

We're actively working on expanding available payment methods, including bank transfers, card payments, and Apple Pay, so you'll soon have even more flexible ways to fund your Trading Wallet and buy digital assets.

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To buy crypto in your Trading Wallet:

1) Open the app and go to your Trading Wallet.

2) Tap "Buy."

3) Select the asset you want to purchase.

4) Choose what you want to buy with (for example, ZAR or another crypto).

5) Enter the amount you want to buy.

6) Review the details and confirm your transaction.

Once confirmed, your wallet will automatically update with your new crypto balance - ready for you to trade, send, or hold securely.

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The Trading Wallet currently supports a curated selection of around 10–15 leading cryptocurrencies, including BTC, ETH, SOL, XRP, USDT, and USDC.

These assets were chosen to give users access to the most trusted and widely used digital currencies while ensuring fast, secure, and compliant trading.

As 80eight continues to grow, we plan to expand our asset list - adding more cryptocurrencies that meet our standards for reliability, liquidity, and user demand.

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Yes, you can use the Trading Wallet without linking a bank account upfront.

You make secure deposits directly from your existing banking app into your 80eight account - no pre-linking needed.

When you're ready to withdraw your ZAR, you simply enter your bank details in the app once. After that, your account is saved for future withdrawals, making it quick and seamless to move funds back to your local bank whenever you need.

This setup gives you flexibility and control while keeping your funds safe and easy to access.

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Yes, you need to complete KYC verification before you can use the Trading Wallet.

Because 80eight operates as a regulated financial services provider in South Africa, every user must verify their identity before trading or holding digital assets. This helps keep your account secure, prevents fraud, and ensures full compliance with financial regulations.

Once your KYC is approved, you'll have full access to the Trading Wallet - allowing you to buy, sell, and manage your crypto safely within a compliant environment.

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Yes, your crypto is completely safe with 80eight.

We use MPC (Multi-Party Computation) technology to protect every customer's funds, the same advanced system trusted by leading institutions worldwide. This ensures your assets are never stored in a single location and remain secure even if one part of the system is compromised.

The app itself includes multiple layers of protection, such as:

1) Personalised PINs and Biometrics to secure access.

2) Two-Factor Authentication (2FA) for added verification for any outgoing funds.

3) Anti-phishing codes to keep your account safe from impersonation or fraud.

Your security is built into every layer of the 80eight experience.

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The Trading Wallet is where you buy, sell, and manage your digital assets directly inside the 80eight App.

It's designed to give you full control and visibility over your fiat balance and crypto portfolio without needing multiple platforms. The benefit is simplicity - one wallet that makes it easy to trade supported assets instantly, store, and grow your digital assets while keeping everything safe and fully integrated with the rest of your 80eight experience.

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Yes, you can access the 80eight App from multiple devices.

Once you've created your account and completed verification, you're free to log in on your Mobile App or Web Browser - giving you flexibility and convenience no matter where you're working or which device you prefer.

If you lose access to your account, you can recover it by contacting our support team at [email protected].

For your security, you'll need to complete a verification process to confirm your identity. This may include providing your registered details, identification documents, and other information linked to your account.

Once verified, our team will safely restore your access so you can continue using your wallet and all app features securely.

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If you forget your password or get locked out of your account, you can easily reset it.

On the login page, click "Forgot Password" and enter the email linked to your account. We'll send you a secure password reset link - just follow the instructions to create a new password.

Once updated, you can log back into your account and continue using all features of the 80eight App as normal.

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The 80eight App is currently available in South Africa, with rollout across additional African and international markets actively underway. Please contact [email protected] for the most up-to-date information on availability in your region.

Verification takes about 3–5 minutes to complete.

Once you upload your ID or passport through Veriff, the system automatically checks and approves your information in real time. In most cases, your account will be verified within minutes - giving you immediate access to your wallet, 88Pay, and AutoStack features so you can start using the app right away.